About Us

 

About + Contact Us + Policies +Service Issues

Who We Are

QWorks Corporation, a Texas company since 1999.

We manufacture and sell Hitchin’ Rods and C-Betr Mirrors. ¬†Both of these trademarked brands are owned by QWorks.

Our store online can be found at product websites:  hitchinrods.com and cbetr.com

Support and Customer service for these products can be reached at 254.823.6574

Contact Us

  • Phone: 254.823.6574
  • QWorks Corp; PO Box 471: Glen Rose Texas 76043

Shipping

We are located in the DFW area of Texas. Packages either ship USPS Priority Mail, or UPS, accrding to consideration of costs and service.
USPS Priority Mail time-in-transit is 2-3 days. For UPS Ground, time-in-route varies from 1 working day to 6 working days.
Time-in-transit estimates are made based on weekdays and do not count weekends or holidays. We cannot make adjustments to freight charges when the
carrier’s policy does not provide for such.

If we are shipping to Canada, USPS mail is used as default.

We will normally ship within 1 working day but please allow up to 3 working days for the order to be processed and shipped.

Payment Method

  • Credit Card – Upon submitting your order, the transaction is immediately submitted for authorization. Refunds or changes require that you contact us.
  • Check, Money Order – Upon submission of your order, you will be provided a receipt marked as “Queued” until payment has cleared.
    Please mail your payment to: QWorks; PO Box 471; Glen Rose, Texas 76043. Once your payment is received, and successfully collected,
    the order will be processed for shipment.

Warranties

QWorks allows a full money-back guarantee in the first 30 days on the purchase price of all products for any reason. In the Christmas season,
when products are purchased as gifts, the returns period is extended until the January 10th following. Products must be returned in resaleable,
undamaged condition to qualify.

Defects in workmanship or material are warrantied under and according to the manufacturers’ policy which can be obtained by contacting QWorks,
but no product is warrantied for less than 30 Days. Hitchin’ Rods are manufactured by QWorks and are warrantied against manufacturing defects for 90 days.

As a general rule, if you think the product has failed you prematurely, you should give us a call or an email. We want you to be happy and we
may agree with you regardless of the warranty rules.

Returns

QWorks understands that sometimes a return is unavoidable. It’s important that you buy with the confidence of knowing that we will cheerfully
deal with return issues.

After notifying QWorks that you need to return a purchase for cause, you will be given authorization if warranted. To return a purchase,
send postage prepaid, to: QWorks Corp. 7829 FM205 Bluff Dale, Texas 76433.

Please include your authorization code, your name, address, phone, reason for the return, and what you would like us to do (replace, credit, etc.).

Exchanges or returns for reasons of color, size, or style, where there is no defect claim, customer must return the product freight prepaid.
If replacement product is requested, QWorks may require that the customer pay for additional shipping.

To be eligible for refund or exchange, all returns must be packaged in a container of suitable size and strength to protect the product from
damage. Original tags and labels should be intact.

Close Out Items

The normal warranty policies include close-outs. However, remedy will be limited to refund of purchase price – no exchanges please.

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